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Contact Us

Visa Platinum Credit Card Online Assistance

Thank you for your membership with Credit Union of Georgia. We are happy to assist you with questions on your Platinum Visa Credit Card. We hope the information below is helpful. Also, please refer to our Frequently Asked Questions page for additional information.


Mailing Address & Phone Numbers

Member Services can be reached if you are calling within the United States at 1-800-234-5354. For calls outside the United States, Member Services can be reached at 00-1-515-457-2082.
Payments can be mailed to:

Payment Services
PO Box 14516
Des Moines, IA 50306-3516
 
Lost and/or Stolen

If you suspect your card has been lost and/or stolen, please call Member Services at 1-800-234-5354 immediately.

Suspect Fraud

If you suspect fraud on your account, call 1-800-234-5354 immediately to report the incident. Also, you will need to complete the Visa Fraud Affidavit and mail or fax to:

Mail:
Fraud Department
PO Box 10409
Des Moines, IA 50306

Fax:
1-515-457-2074

Dispute a Transaction

If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps.
  1. Double-check your receipts and check with other authorized users of your card.
  2. Contact the merchant where the purchase originated.
  3. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail or fax to:

    Mail:
    Dispute Department
    PO Box 10409
    Des Moines, IA 50306

    Fax:
    1-515-457-2074

You may also call Member Services at 1-800-234-5354 if you have further questions.